Policies

Thank you for your interest in our website. We want to keep you as a valued customer, so if there is something you wish to know that is not covered here, Email Us Here are the current policies we have developed:

Ordering Security
Your payment is safer on the internet than a check sent by mail, ESPECIALLY if you use a credit card. And OUR site is a double-secure site: Our servers are among the safest websites in the world! All credit card purchases are handled by COOL CART®, Inc., Dallas, Texas, USA, and all credit cards are processed off-line. All confidential purchase information is stored off-line, and all online sources are permanently erased. COOL CART is also a secured site - verified by VeriSign®, Inc., one of the most respected verification services on the net.

General Returns
Please check your order on arrival and report any damage in writing within 7 days of delivery. All merchandise that arrives in a damaged condition will be replaced upon return of the damaged goods. We recommend UPS or Fedex for returns. Our policy is to replace any item that arrives in a damaged condition. We do not give refunds for damaged goods. We do pay the postage when we send you a replacement. However, we must ask that you pay the postage for the return of the item. Should an item you ordered be out of stock, you will be notified by email. We can offer a substitute item or recalculate your order. For all merchandise (not fabric) returns we charge a 10% restocking fee. There are no returns on Fabric orders.

Special Order Returns
Please check your order on arrival and report any damage in writing within 7 days of delivery. All merchandise that arrives in a damaged condition will be replaced upon return of the damaged goods. We recommend UPS or Fedex for returns. Our policy is to replace any item special order item that arrives in a damaged condition. We do pay the postage when we send you a replacement. **For all special order fabric and apparel items there are no returns unless the items are damaged. **

Shipping
RATES All shipping rates are based on the total or "gross weight" of the package and product. As you add items to the shopping cart you will see the Shipping charge as a line item. The shipping charge includes packaging costs. Please note the shipping region and service options. Fabric orders have a separate line item for Handling. We always check the final shipping charge and will adjust the charge if deemed necessary. You will be notified by email if the charge is greater and request your approval before processing.  All orders sent direct from Scotland, UK are sent by Royal Mail services and normally take 7 - 14 days by regular airmail. You may contact arrange a faster mode of delivery where possible. Shipments direct from the UK may be subject to US Import duty. But in any case, to avoid disappointment, make sure you order well ahead of the holiday in question. Customers are responsible for import tariffs and fees, if any and settle these direct with the carrier Most shipments within the US to customers in the USA take from 1 - 2 weeks. With exception of Alaska and Hawaii, our standard carrier is UPS. Shipments to Alaska and Hawaii are sent by USPS Priority mail. You may Contact Us to arrange a faster mode of delivery where possible. But in any case, to avoid disappointment, make sure you order well ahead of the holiday in question. Shipments to Canada are sent by US Airmail unless otherwise requested. Shipments to Canada may be subject to Canadian Import duty. Customers are responsible for import tariffs and fees, if any and settle these direct with the carrier. Shipments to the rest of the world are sent by US Airmail unless otherwise requested. Customers are responsible for any local taxes, import tariffs and fees and settle these direct with the carrier. You may Contact Us to see if we can speed things up during the Holiday rush but, short of charging you more for a faster service, we usually can't. So make sure you order well ahead of the holiday period in question.