Question: What if an items is out of stock?
**Answer: Apparel items out of stock are usually available again within 7-10 business days. Fabric may vary. If you need more information about a products availability date, Please contact firstname.lastname@example.org.
Question: What is The Scottish Weaver’s Return/Exchange Policy?
**Answer: ALL fabric orders are non-refundable unless there was a mistake made on part of The Scottish Weaver. Custom Order items are non-refundable. Exchanges on Ties, Scarves and Sashes are subject to a 25% re-stocking fee. Shipping charges are non-refundable.
Question: How can I be sure of an item’s color?
**Answer: We can never guarantee exact colors or matching because of this simple fact; Variations in monitor or mobile color settings are just too wide from device to device. If in doubt, order a swatch.
Question: What size are your swatches?
**Answer: Our swatches average size are 6″ x 10″ but they may be cut as small as 2″ x 4″.
Question: Do you have a printed catalog of your fabrics and products?
**Answer: Because our inventory is constantly changing, printing catalogs is not practical. Our website, however, is frequently being updated so we recommend you check back often for new arrivals and sales.
Question: What are your online customer service hours?
**Answer: Monday through Friday 10:00am to 4:30pm Eastern Standard time. For contact needed after normal business hours please email Becki@greatscotintl.com
Question: How do I set up a wholesale account?
**Answer: You can establish a wholesale account by calling 704-535-8955 / press option 1 or by emailing Becki@greatscotintl.com. Certain terms and conditions apply.
Question: How long will it take for my order to arrive?
**Answer: In stock items: Ties, Scarves will be shipped within 2-3 business days
Fabric will take a minimum of 7-10 business days to arrive from Scotland, shipping times from our facility to you are as follows:
USPS Priority Mail – Arrives in 1-3 Business Days
UPS 3 Day Air – Arrives 3 business days once shipped
UPS 2nd Day Air – Arrives 2 business days once shipped
UPS Next day Air – Arrives next business day once shipped
For all custom order items, sashes, shawls, stoles, wool ribbons, cummerbund sets, flashes, etc…. add 7-10 business days